Privacy Policy
This Privacy Policy (“Policy”) applies to personal data collected by Jiwa Perniagaan Sdn Bhd (“Company”, “we”, “us” or “our”) through the use of www.genohotel.com (“Website”), our services, facilities, bookings and reservations. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the Personal Data Protection Act 2010 (“PDPA”).
Collection of Personal Data
- Name
- Email address
- Contact number
- Mailing address
- Identification documents
- Booking and reservation details
When You Reserve a Room or Request Our Services
When you make a reservation, booking or enquiry with Geno Hotel, we may collect personal data including but not limited to:
- Name
- Contact details
- Nationality
- Payment information
- Special requests
Providing this personal data is voluntary. However, failure to provide the necessary information may result in our inability to process your booking or provide the requested services.
Use and Disclosure of Personal Data
Your personal data may be used for the following purposes:
- Processing reservations and bookings
- Providing hotel accommodation and services
- Responding to enquiries, feedback or complaints
- Marketing and promotional communications
- Internal record keeping and administrative purposes
We do not disclose your personal data to third parties without your consent, except where required by law or where such disclosure is necessary to provide our services.
Personal Data of Third Parties
If you provide us with personal data of third parties (for example, family members or travel companions), you confirm that you have obtained their consent to disclose their personal data to us.
Data Access
You may request access to, correction of, or deletion of your personal data by contacting us. We may require verification of your identity before processing such requests.
Changes to This Privacy Statement
We reserve the right to amend this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting. We encourage you to review this Policy periodically.